Job Description
We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B) to drive efficiency, quality, and customer satisfaction.
Responsibilities :
• Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts.
• Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
• Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
• Escalate inquiries or issues to relevant departments and ensure proper follow-up.
• Full customer care role including retention of customers, upselling, and selling to existing clients.
Requirements :
• At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred).
• Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
• Customer-focused, solution-oriented mindset with strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proactive, organized, and self-motivated team player with a positive, can-do attitude.