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Job Description
- Drive the end-to-end development of cloud-based communication systems, serving as the team’s primary knowledge expert to define the technical direction for all telephony integrations with AI agents.
- Serve as a key technical leader, digging into system design, performance, and reliability issues, specifically within PSTN, SIP, and WebRTC to guide the team toward low-latency solutions.
- Define and deliver the technical designs for integrating AI agents into various ecosystems of first-party and third-party chat and voice surfaces, ensuring seamless media streaming and protocol management.
- Manage technical engagement and co-development efforts with external partners, bridging traditional telephony infrastructure with a next-generation AI platform.
- Operate in an action-oriented, agile environment while collaborating with Product Management, User Experience (UX), and AI research teams to accelerate development, define requirements and deliver AI-powered customer support experience in a rapidly evolving domain.