Job Description
This position is responsible for performing critical and time sensitive follow up and case management services for newborns and infants with abnormal dried blood spot screening test results. This includes analyzing laboratory test results, documenting all actions in laboratory management information system and coordinating follow up activities among and between physicians, hospitals, parents and testing centers to ensure proper timely services and care. This position also provides customer services to doctor, parent and external partner regarding newborn screening results. Other duties include participate in continuous quality improvement projects, review standard operating protocol, provide assistance to hearing follow up as well as education event at hospitals.