Engineering - Digital Delivery Manager

Position Summary The Digital Delivery Manager is responsible for managing the execution, consistency, and performance of digital delivery services across projects and teams. This role translates Digital Delivery Services (DDS) strategy into operational reality by overseeing people, workflows, tools, and standards to ensure predictable, high-quality project outcomes. This role serves as a team leader and delivery integrator, balancing leadership with active participation in project delivery. This role also remains engaged in real project conditions by resolving complex delivery challenges, supporting high-impact execution, and ensuring digital delivery approaches are practical, scalable, and aligned with project needs. Essential Job Functions & Accountabilities Delivery Management, Planning & Execution Manages digital delivery performance across assigned projects, sectors, or portfolios Analyzes project scope, complexity, and delivery requirements to determine appropriate digital delivery approach Develops or contributes to project-specific digital delivery execution plans, including workflows, resourcing, and tool alignment Ensures DDS workflows, standards, and tools are applied consistently and effectively across projects Monitors delivery quality, efficiency, and adherence to digital delivery processes Standards Enforcement, Tools & Process Adoption Drives adoption and enforcement of Digital Delivery standards, ensuring consistent application of tools, platforms, and workflows across projects and addressing non-compliance directly Partners with Digital Delivery Specialists to deploy and operationalize tools, automations, and advanced workflows across active projects Identifies execution gaps and provides feedback to DDS leadership to inform continuous improvement and strategic evolution Leads or supports training, onboarding, and enablement efforts to ensure successful outcomes. Metrics, Reporting & Continuous Improvement Tracks delivery performance indicators (quality, efficiency, utilization, risk) across projects Provides clear reporting to DDS leadership on team capacity, performance, and trends Uses direct project involvement to validate performance metrics and identify root causes of delivery challenges Contributes to continuous improvement initiatives, pilot efforts, and maturity growth of Digital Delivery, Team Leadership & Development Directly manages Digital Delivery staff Assigns work, balances workloads, and forecasts resource needs in coordination with DDS leadership Coaches team members on technical growth, workflow execution, and professional development Supports performance reviews, goal setting, and career progression planning. Reinforces accountability, consistency, and quality across the team Core Competencies Communication Keeps others well informed and prioritizes audiences, accuracy, and timeliness.   Facilitates an efficient, consistent workflow and exchange of information.  Adjusts communication based on needs and make-up of audience.  Integrity Leads by example, challenges assumptions, and creates candid feedback loops.  Aligns personal actions and words, extends and receives trust, and upholds commitments.  Maintains the confidence of clients and colleagues, especially when handling sensitive information.  Quality Orientation Creates a sense of urgency to tackle problems and rewards responsiveness.  Recognizes opportunity for improvement, creating and supporting processes and feedback to improve results.   Holds others accountable for doing their best work.  Teamwork/Inclusion Promotes a culture of collaboration across roles and teams.  Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict.  Confronts exclusionary behavior and participates productively in discussions of diverse, sensitive societal topics.  Continuous Learning Pursues challenging assignments and new knowledge.  Encourages experimentation when faced with new challenges.  Examines mistakes, clarifies lessons learned, and applies to future work.  Functional/Technical Expertise Leverages area of expertise to contribute to team and company goals.  Promotes an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives.  Maintains knowledge, skills, and abilities relevant to success throughout job functions.  Leadership INSPIRES THE ORGANIZATION  Personifies the values of the organization and champions organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership.  Navigates ambiguity and change in a positive way, proactively seeking support from leadership when needed.  FOCUSES ON CLIENT EXPERIENCE   Fosters positive client relationships and coaches others to do the same, striving for best-in-class service and internal and external client satisfaction.  Anticipates and responds proactively to changes in client needs, priorities, and/or expectations, ensuring quality results.  DEVELOPS THE STRENGTHS OF OTHERS  Demonstrates empathy and builds strong relationships with colleagues.  Seeks and shares productive feedback with candor to help others grow, celebrating the effort, progress, and everyday wins of colleagues.  DRIVES ACCOUNTABILITY, QUALITY, AND INNOVATION   Expects and drives high-quality results and welcomes innovative strategies, especially in times of change.  Models financially responsible behaviors and coaches others to be fiscally mindful as employee-owners.  Required Education, Experience, Licenses & Technical Competencies Bachelor’s degree in engineering, Architecture, Construction, Technology, or related field (or equivalent experience) 10 or more years of experience in BIM, Digital Delivery, Design Technology, or related delivery roles A minimum of 2 years leadership/management experience preferred. Strong understanding of project delivery environments and multidisciplinary coordination Demonstrated ability to manage people, priorities, and competing demands Demonstrated experience managing complex project delivery, coordinating across multiple teams, and applying digital delivery workflows Maintains active proficiency in digital delivery tools, (i.e. Autodesk Forma, Dynamo, Python, Revit, Navisworks, etc.) workflows, and coordination practices Must demonstrate proficiency in all core competencies as described and characterized in this job description. Physical & Other Requirements Other duties as assigned. Prolonged periods of sitting or standing at a desk and working on a computer. Occasional travel may be required (10-15%). Ability to read, write and communicate in English.