Executive - Rail & Inland Terminals - Pali

Role title - Executive - Customer Service - Rail & Inland Terminals Job Location - Pali Position reports to - Manager - Customer Service

Primary Objectives

1. Update to the customer about their shipments.
2. To communicate with the Internal stakeholders in getting desired info for resolving customer queries.
3. Maintain a database of Customers for analysis internally.
4. Continuous communication with transport/operations/ICD OPS yard officials to serve our customers.
5. Quick response to the customers about their queries.
6. Escalate critical matters for immediate resolution to the concern desk.
7. Adhere to established SOPs and SOPs to be reviewed from time to time.