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Job Description
As a Senior CS Operations Analyst (Team Lead), you will drive operational excellence by leading a high-performing team of 8 to 15 agents. Your mission is to bridge the gap between people management and data-driven strategy. Beyond overseeing daily productivity and utilization, you will execute end-to-end analyses—from complex data modeling to large-scale experimentation—delivering actionable insights that directly optimize our contact rates and global KPIs. We are looking for a hybrid leader who can automate processes today to scale our operations tomorrow.