Department and Commission: Economic Growth, Culture and Entrepreneurship, Development Services

Employment Type: Temporary Part Time 

Vacancy Type: Temporary Vacancy

Posting Date: June 18th, 2026

Application Deadline: July 2nd, 2026

Since opening its doors in 1985, the theatre has stood as a beacon of cultural enrichment and community connection. Featuring the best in professional performances, Flato Markham Theatre has incorporated itself into the community; welcoming all. With almost 300 live performances each year, the Theatre is busier now than it has ever been. Theatre, concerts, comedy shows and family entertainment are just some of the regular programming that is offered each season.

Join us and make a lasting difference!

JOB SUMMARY

The FLATO Markham Theatre is currently seeking House Managers on a temporary part-time basis. The House Manager is responsible for providing front line guidance and direction to Ushers, Bar and Box office staff thereby helping to facilitate audience enjoyment, comfort and safety during each performance.

Hours of Work: This is a temporary part-time position that would require a minimum availability of up to three shifts per week. The majority of shifts occur in the evenings, weekends and holidays with the occasional shift during the day. This position has the potential for training to take place over the summer but consistent weekly hours will not be available until mid to late September onwards.

KEY DUTIES AND RESPONSIBILITIES

• Opens and closes theatre for shows
• Clarifies performance schedule with technicians and client production representatives
• Briefs all staff on event information, schedule, and positioning, as well as any special instructions
• Completes administrative duties related to events such as post-show reports, creation and maintenance of signage, and e-mail communications to Theatre staff
• Ensures lobby and green room is clean and prepared for patrons, and VIPs when applicable
• Ensures entryways and public areas are safe, clear of ice or snow and not slippery
• Monitors sales, troubleshoots P.O.S. system as necessary
• Oversees smooth execution of receptions, house seating, bar service, and usher duties
• Addresses any issues brought up from patrons according to policies and procedures, to the best of your ability as they arise

REQUIRED SKILLS & COMPETENCIES

• Minimum of a High School Diploma is required. College/University education in Theatre is preferred
• Prior experience in a theatre or in similar fast-paced environment.
• Experience handling cash
• Prior experience managing and assigning work to staff and volunteers is required
• Experience responding appropriately to customer issues
• Ability to work flexible hours on weekdays, weeknights, and weekends
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR C or AED 
• Certified Smart Serve
• Good understanding of safety and evacuation procedures in case of an emergency
• General knowledge of Microsoft Word, Excel and Outlook is an asset

CORE BEHAVIOURS 

• Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
• Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
• Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
• Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
• Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
• Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

CORE VALUES

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment:
Satisfactory Vulnerable Sector Screening letter as determined by the City of Markham

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. 

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process. 

Please respect our scent free area by not wearing scented products when visiting the office.