Job Description
Job Summary
We are looking for a Customer Service Representative to join our team and provide exceptional support to our clients. This role is key in ensuring smooth communication, accurate order management, and a positive customer experience. You will be the link between our customers and internal teams, helping us deliver on our promise of quality and reliability.
Key Responsibilities
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Customer support — Handle inquiries, resolve issues, and provide timely responses to clients.
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Order management — Process orders, returns, and adjustments with accuracy.
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Documentation — Maintain records and ensure compliance with company policies.
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Collaboration — Work closely with sales, logistics, and finance teams to ensure seamless service.
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Continuous improvement — Identify opportunities to enhance processes and customer satisfaction.
Qualifications
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Bachelor’s degree in Business, Administration, or related field (or equivalent experience).
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1–3 years of experience in customer service, sales support, or administrative roles.
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Advanced English (written and spoken).
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Strong communication and organizational skills.
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Customer service oriented mindset with problem-solving abilities.
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Proficiency in MS Office; ERP/CRM systems knowledge is a plus.
What We Offer
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Opportunity to work in a global company recognized for innovation and excellence.
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Professional growth and development within Customer Service and Operations.
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A collaborative and dynamic work environment.
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The chance to make a real impact by supporting customers across the Americas region.
Join SKF and be part of a team that values people, quality, and continuous improvement. Apply now and help us deliver world-class customer experiences!