Job Description
****Average hourly rate is $20.80 (including wage, incentives, bonuses, overtime, shift differential, etc.)****
Are you passionate about technology and driven to deliver exceptional service in a dynamic IT environment? Mainstream Nonprofit Solutions is seeking a dedicated IT Technician to join our team in the Overland Park, KS Area.
About the Role
As an IT Technician, you'll be the go-to person for technical support, ensuring smooth operations for our team and the critical work they do for kids and families. Your responsibilities will include:
- Provisioning user accounts and resolving connectivity issues.
- Troubleshooting equipment abnormalities.
- Managing helpdesk tickets and meeting service level agreements (SLAs) within two business days.
- Supporting staff in your assigned region, with occasional travel as required.
- Collaborating with a forward-thinking IT team to drive innovation and continuous improvement.
What We’re Looking For
We’re seeking a self-starter who is eager to learn, solve problems, and work collaboratively. The ideal candidate is:
- Detail-oriented and proactive.
- Able to challenge ineffective processes and suggest improvements.
- Excited about contributing to our mission of strengthening families.
Requirements:
- Education: High School diploma or GED required.
- Experience: Prior experience in computer systems or a helpdesk setting is preferred.
- Training: On-the-job training provided.
- Other: Valid driver’s license and ability to meet agency underwriting standards.
Why Join Mainstream Nonprofit Solutions?
- Flexible Scheduling: Adaptable work schedules to suit your lifestyle.
- Generous Leave: 20 personal leave days in your first year, increasing to 25 days after the first year, plus 12 paid holidays.
- Additional Perks: Longevity bonuses, tuition reimbursement, and opportunities for personal and professional growth.
- Team Environment: Work with a dedicated team committed to service excellence, education, and advocacy.
Join Us and Make a Difference!
To apply, please visit: www.tfifamily.org/employment
TFI is an Equal Opportunity Employer.
Predictive Index assessments assist hiring managers determine if a candidate may be a good match for the position.
Please Complete a Predictive Index assessment at the following link:
https://assessment.predictiveindex.com/692W/06d6affa-c111-434b-9760-c731e800fd70?type=candidateba
The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.