Job Description
Job Title: Business Analyst
Location: Madrid, AV Manoteras, 32
We are looking for a proactive, analytical and detail-oriented Business Analyst specializing in Planning & Analysis. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.
Key Responsibilities:
Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.
Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.
Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.
Support workforce planning activities through forecasting and analysis to optimize operational efficiency.
Continuously identify opportunities to improve reporting processes and analytical models.
What We’re Looking For:
+2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis
Fluent English communication skills (verbal and written)
Strong analytical mindset with high attention to detail and accuracy
Proficient in Excel with the ability to manipulate and analyse large data sets
Experience with Tableau
Excellent interpersonal skills to collaborate with stakeholders at all organizational levels
Ability to work independently, proactively, and creatively, demonstrating sound judgment
Confident in challenging assumptions constructively and offering innovative solutions
What We Offer
6 months contract
Annual salary: 30000 euros
Hybrid work.
Free parking at the office.
Opportunity to work in an international environment.
Exposure to multiple European markets and suppliers.
Collaborative and dynamic team culture.