Job Description
Req number:
R7803Employment type:
Full timeWorksite flexibility:
RemoteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong experience with Microsoft Windows 10, strong work with windows server, active directory, and office365, and are looking for your next career move, apply now.Job Description
We are looking for a Service Desk Analyst to assist customers with computer and application issues, determine root causes, and perform necessary troubleshooting and resolution. This position will be full-time contract and remote, with an initial onsite training period in Trenton, NJ.
What You’ll Do
Provide first-response help desk support to customers and end users
Troubleshoot and resolve hardware, software, and application issues
Log incoming problems, requests, and resolutions in accordance with procedures
Maintain knowledge of operating environments, tools, and applications
Support AOC business applications and IT operations activities
Provide site support and assist with project-specific assignments
Communicate effectively with end users, explaining technical issues clearly
Provide timely follow-up updates in accordance with support policies
Ensure all resolved issues are properly documented
What You'll Need
Required:
Experience with Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365
Strong verbal and written communication skills
Ability to troubleshoot technical issues in a fast-paced environment
Experience logging and tracking help desk tickets
Experience using Outlook (email) – 2 years
Data entry experience – 3 years
Experience working with end users in high-pressure situations
Preferred:
2-year college degree or equivalent technical study
Experience with Microsoft Excel, Word, and Visio
Experience working in a help desk or IT support environment
Ability to organize, prioritize tasks, and meet deadlines
Physical Demands
Ability to safely and successfully perform essential job functions consistent with ADA and applicable standards
Sedentary work involving extended periods of sitting and occasional movement for meetings or training
Ability to perform repetitive computer tasks using a keyboard, mouse, and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
$21 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.