Job Description
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Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of:
Collaborative Creativity: We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.
If this all sounds like YOU, read on….
Job Description:
Job Disclosures:
Location: (On-site) Los Angeles, CA
Compensation:
The salary range for this position is $78,720 to $88,560. Compensation may vary based on experience.
Job Summary:
The Retail Manager is responsible for the retail operations at Meow Wolf Los Angeles. Major duties include managing all retail staff and the on-site warehouse department, as well as department budget management and improvement to retail operations, policies, and procedures. Reporting to the General Manager, the Retail Manager ensures profitability of retail operations by effectively managing all business aspects of retail, such as: inventory, managing staffing, creating budgets, and setting goals.
Key Responsibilities:
Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
Directly supervising retail leads, gift shop staff, and warehouse staff
Executing store inventories and cycle counts
Managing the retail department budget
Managing the retail on-site warehouse department
Carry out supervisory responsibilities in accordance with company policies and applicable laws
Initiate, encourage, and maintain internal and cross-departmental communication
Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
Assures the store is properly stocked and visually merchandised as required
Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
Fulfill all manager on duty duties, skills, and knowledge, including the ability to perform any role within the retail department
Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively
Providing feedback and reviews for all retail staff; maintaining high quality staff performance
Analyze customer feedback and suggest ways to improve product lines
Actively listen to and resolve complaints
Set and maintain high standards of organization and cleanliness throughout the gift shop
Respond to injuries and emergencies appropriately
Managing, reviewing, and signing off on payroll for all hourly employees
Making projections for hiring needs and completing hiring procedures
With Human Resources, recommending and developing retail staff training
Recommending, creating, and communicating policies and procedures
Maintaining knowledge of events, special programs and projects and communicating them to the staff
Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
Other duties as assigned
Required Qualifications
Minimum 5 years management experience in retail, exhibit, attraction, museum, or other public space/entertainment/operations environment
Proven work experience as a Retail Manager or similar role
Prior experience with visual merchandising
Hands-on experience with point-of-sale systems
Proven experience developing, managing and achieving budgets
Strong service skills and welcoming demeanor required
Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Experience training staff and identifying training needs
Adult + Child + Infant CPR, AED, and First Aid certification preferred
Bilingual, especially but not limited to English and Spanish preferred
Excellent customer service, communication and organizational skills
Ability to lead and manage staff
Good judgment in difficult and complicated management situations
Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
Ability to follow and enforce safety rules
Adaptable to changes in a fast-paced work environment
Work Environment and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule:
This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.
Supervisor Responsibilities:
This position does require supervisory responsibility.
Travel
This position does not require travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.
INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.
BENEFITS:
The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
Medical Insurance options: PPO & HDHP*
Dental and Vision Insurance*
HSA, HRA, and FSA options*
401k Retirement Plan
Company paid Life Insurance Policy and Disability Coverage(s)*
Voluntary Critical Illness and Life Insurance Policies*
Company Paid Employee Assistance Program
Paid Parental Leave for 12 weeks
Discount off Meow Wolf Gift Shop Merch and Cafes
Admission to Meow Wolf attractions for employees and guests
*Regular or Project Based Full-time positions
Please visit www.meowwolf.com/careers for more information.