Director of Outlets
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.Join our team!
Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is seeking a Director of Outlets who shares our passion for service excellence and brings energy, leadership, and commercial vision to everything they do.
About the role:
As Director of Outlets, you will oversee the operations of d|bar, Café Boulud, and Le Café located within Four Seasons Hotel Toronto in the heart of Yorkville. Each outlet delivers a unique and thoughtfully curated experience, contributing to the hotel’s standing for excellence in dining and hospitality.
You will play a key role in maintaining service excellence, driving beverage programming and sales performance, and leading a dynamic front-of-house team within one of Toronto’s premier luxury lounge destinations. You will be a visible and influential presence on the floor, leading by example and fostering a positive, professional, and performance-driven culture.
What you will do:
Lead all aspects of Café Boulud, d|bar and Le Cafe operations, ensuring exceptional guest experiences, strong financial performance, and alignment with Four Seasons and Dinex brand standards
This position will provide strategic oversight of three Food and Beverage outlets while managing the day to day operations of Cafe Boulud
Select, train, evaluate, coach, motivate, and develop managers and employees while fostering a culture of accountability, professionalism, collaboration, and service excellence
Drive commercial performance through strategic initiatives focused on increasing covers, maximizing guest retention, enhancing average check, and identifying new revenue opportunities
Partner closely with the PR & Marketing teams to develop and execute seasonal campaigns, partnerships, media initiatives, special events, and community activations that strengthen market presence
Build and maintain strong relationships with local businesses, luxury retailers, concierges, residents, and key Yorkville stakeholders to expand the restaurant’s clientele base and further establish d|bar and Café Boulud as a leading destination within the community
Analyze business trends, guest feedback, market dynamics, and financial performance to develop action plans that improve profitability, operational efficiency, and guest satisfaction
Maintain a strong and visible presence in the operation, providing recognition, promoting positive guest relations, and confidently handling guest concerns, VIP interactions, and special requests
Demonstrate expert knowledge of food, wine, and spirits while ensuring all offerings and service standards reflect the expectations of a luxury fine dining environment
Work closely with the Director of Food & Beverage, Executive Chef, Sous Chefs, and Sommelier team to develop menus, wine programs, promotions, and guest experiences that support operational and commercial objectives
Control labour and operating expenses through effective scheduling, budgeting, purchasing, and inventory management while maintaining quality and service standards
Ensure compliance with all local laws, health and safety regulations, and alcohol service standards
Participate in strategic planning, forecasting, budgeting, and regular operational meetings to ensure strong communication and alignment across departments
What you will bring:
We are seeking an experienced hospitality leader with a passion for fine dining, luxury service, and team development. The ideal candidate demonstrates strong business acumen, operational excellence, and the ability to inspire high-performing teams in a fast-paced environment.
8–10 years of progressive leadership experience within high-volume luxury restaurants, fine dining establishments, or luxury hotel food and beverage operations
Previous experience as a Director of Outlets, or Restaurant GM
Strong understanding of the Toronto luxury dining market and Yorkville clientele
Proven ability to drive revenue growth, marketing initiatives, and operational profitability
Experience collaborating with PR, Marketing, and Events teams on campaigns, activations, and community partnerships
Excellent leadership, communication, organizational, and people-management skills
Strong knowledge of wine, spirits, and luxury dining service standards
Forbes Five-Star or equivalent luxury hospitality experience preferred
Sommelier certification and/or WSET qualifications considered an asset
Ability to manage high-profile guests with professionalism, discretion, and confidence under pressure
College degree specializing in hotel/restaurant management, hospitality, business administration, or equivalent experience preferred
Some travel may be required for training, conferences, and special events
What we offer:
Paid time off, including vacation days, management holiday days, and sick days
Exclusive discounts and travel programs with Four Seasons Hotels and Resorts worldwide.
Complimentary meals in our employee dining room, OASIS
Complimentary dry cleaning of business attire
Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program
Monthly employee recognition celebrations and bi‑annual employee parties.
The salary range for this role is $105,000 to $115,000 CAD.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is available for candidates who meet local immigration requirements. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.