Job Description
About the Team/Role
WEX is on a journey to simplify the business of running a business through innovative payments and technology solutions. As part of this mission, the Corporate Payments & OTR organization is transforming how our internal teams operate by leveraging modern technology, automation, and AI-driven experiences.
The Product Manager, Agent Experiences will join the Enablement Product Team and focus on empowering sales teams through world-class sales enablement experiences. This role will own the strategy, roadmap, and execution of internal-facing products and capabilities that support Corporate Payments and Over-the-Road (OTR) sales organizations. The Product Manager will be responsible for enhancing Salesforce experiences, improving lead and data quality, modernizing go-to-market processes, and identifying opportunities to leverage Agentic AI solutions that drive seller productivity and revenue growth.
This is a highly collaborative role that partners closely with Sales Leadership, Sales Operations, Change Management, Training, Engineering, UX, and Data teams to deliver impactful solutions that improve efficiency and business outcomes. The ideal candidate is passionate about solving complex business problems, leveraging emerging AI technologies, and building products that help internal teams perform at their best.
How You'll Make an Impact
Own the strategy, roadmap, and execution of agent experience and sales enablement initiatives that support Corporate Payments and OTR sales organizations.
Develop and deploy enhancements and new functionality within Salesforce to improve seller productivity and operational effectiveness.
Identify opportunities to leverage Agentic AI solutions and AI-powered sales tools to streamline workflows and improve sales efficiency.
Lead initiatives focused on go-to-market modernization, lead quality improvement, and data quality optimization.
Partner with sales leaders to understand business objectives, operational challenges, and opportunities for growth.
Translate business needs into product strategies, requirements, and prioritized roadmaps.
Collaborate with engineering, UX, analytics, and business stakeholders to deliver solutions that drive measurable business impact.
Define success metrics and leverage data to evaluate product performance and guide decision-making.
Facilitate discovery efforts to identify user pain points, validate assumptions, and uncover opportunities for innovation.
Drive alignment across stakeholders by communicating product vision, priorities, tradeoffs, and outcomes.
Partner closely with Sales Operations, Change Management, and Training teams to support successful product adoption.
Co-lead a shared Scrum team and ensure delivery of high-quality product outcomes.
Contribute to the development of multi-year product strategies that align with organizational and business goals.
Experience You'll Bring
3–6 years of Product Management experience with increasing ownership and accountability.
Experience owning product initiatives from discovery through delivery and ongoing optimization.
Strong Salesforce proficiency and experience supporting business workflows through Salesforce-based solutions.
Experience partnering with Sales, Sales Operations, Revenue Operations, or other commercial organizations.
Demonstrated ability to identify customer or business problems and translate them into product solutions.
Experience working in Agile environments and collaborating with cross-functional teams.
Strong analytical and data-driven decision-making skills.
Experience building business cases, prioritizing opportunities, and managing product roadmaps.
Excellent communication, stakeholder management, and influencing skills.
Strong strategic thinking and problem-solving abilities.
Ability to thrive in ambiguity and drive initiatives forward with a bias for action.
Experience leveraging AI tools and technologies to improve productivity, workflows, or business outcomes.
Proficiency with Salesforce, Tableau, Confluence, and Snowflake.
Bachelor's degree or equivalent combination of education and relevant experience.
What Will Give You an Edge
Experience working on sales enablement products or agent experience platforms.
Experience implementing or utilizing Agentic AI solutions and AI-powered sales tools.
Familiarity with Salesforce Agentforce capabilities.
Salesforce Trailblazer, Agentforce, or related Salesforce certifications.
Experience supporting go-to-market transformation initiatives.
Experience improving lead management, lead quality, or data quality processes.
Experience working in fintech, payments, SaaS, or technology organizations.
Exposure to change management and training programs supporting technology adoption.
Experience developing long-term product strategies aligned to business growth objectives.