Info Systems Analyst
Job Description
Applies professional concepts, department/unit and campus / medical center / OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues. Within defined procedures and practices, determine appropriate action.
The Information Systems (IS) analyst plays a crucial role in shaping how School of Dentistry (SoD) faculty, staff, and learners experience technology across its clinical, education, and research mission. The IS Analyst utilizes a broad understanding of IT to administer systems, support users, implement systems, and continuously improve operations. The IS analyst collaborates with stakeholders across UCSF and external vendors to implement and maintain solutions. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.
Department Overview
UCSF School of Dentistry
MISSION: Advancing health through excellence in patient care, education and discovery.
VISION: To be the preeminent innovator in oral and craniofacial health worldwide.
VALUES: Through our values, we demonstrate PRIDE in all that we do.
Professionalism, Respect, Integrity, Diversity and Excellence.
The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.
We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master’s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 26 consecutive years.
UCSF Dental Center
UCSF Dental Center is a cohesive entity within the structure of UCSF’s School of Dentistry that oversees and operates all clinical activities in the dental school. Its primary goal is to provide outstanding, seamless, cutting-edge patient-centered care. The Dental Center also aims to provide state of the art clinical experiences and education to students; deliver cost-effective dental health care; and generate resources for reinvestment in the School of Dentistry’s educational, clinical and scholarship missions. UCSF Dental Center’s primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices. A majority of the Dental Center’s clinical facilities are located at the Parnassus Campus, with an additional presence at Mission Bay and the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center.
% of time | Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
30 | Y | Manages systems and services for a facility of moderate size comprising multiple, integrated systems. Makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools. Applies and manages complex security configurations.
Administers applications, integrations, and infrastructure in advancing School of Dentistry mission across clinical, education, and administrative systems.
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10 | Y | Designs, develops, modifies, debugs, deploys and evaluates complex software and scripts. Performs complex data analysis and analyzes the design and use of complex data sources. Monitors and employs source code control techniques and configuration management. Performs complex testing of software to ensure proper operation and conformance to test plans. Implements release management.
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10 | Y | Identifies, evaluates and develops complex systems, processes and procedures. Creates complex specifications for systems to meet end-user requirements. Develops complex user interface designs. Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary. Documents complex software and processes. Creates project plans.
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30 | Y | Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements.
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10 | Y | Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources. Resolves procedural and technical issues in the context of department policies and procedures. Interacts with teams of advanced IT professionals as a proactive member. Provides application consulting for database performance and design.
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10 | Y | Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments. May serve as technical lead for a project of moderate scope. Trains users. Negotiates project plans with stakeholders.
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100% | (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
REQUIRED QUALIFICATIONS
- Bachelor's degree in a related area and/or equivalent experience/training.
- 3+ years of relevant progressive experience
- Broad knowledge of various areas of IT, including systems administration, server management, networking, client-side support, and vendor management.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals, and software. Understanding of and experience in troubleshooting client, server, and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination, and analysis.
- Advanced knowledge of computer security tools, best practices, and policies, including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software, and networks.
- Ability to write technical documentation in a clear and concise manner.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
PREFERRED QUALIFICATIONS
- Advanced skills associated with programming design, modification, and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
- Thorough knowledge of business and process analysis functions. Knowledge of the design, development, and application of technology and systems to meet business needs.
- Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
- Familiarity with logical data design, data mapping, or data conversion.
- Demonstrated testing and test planning skills.
- Familiarity with data quality and governance issues and requirements.
Experience working in a healthcare setting