Job Description
Resort Host – Winter Season (Niseko / Furano)
Spend your winter in one of Japan’s most sought-after alpine destinations, delivering memorable guest experiences in a dynamic, outdoor-focused hospitality role.
At H2 Life, we specialise in creating seamless stays for guests from around the world. As a Resort Host, you will be at the forefront of the guest journey — combining service, local knowledge, and hands-on support to ensure every stay runs smoothly from arrival to departure.
About the Role
This is a highly active, guest-facing role that blends hospitality with on-the-ground operations. You will be supporting guests throughout their stay, assisting with transportation, arrivals and departures, and day-to-day requests.
Working as part of a close-knit international team, you will play a key role in ensuring guests feel supported, informed, and well looked after throughout their time in Niseko.
What You’ll Be Doing
- Welcoming guests on arrival and supporting smooth check-in and departure experiences
- Assisting with transportation within the resort and coordinating guest movements
- Supporting guests with day-to-day enquiries and providing local recommendations
- Ensuring properties are prepared and presented to a high standard for guest arrival
- Conducting routine checks to maintain property condition and readiness
- Assisting with a variety of operational tasks across the resort environment
- Working closely with internal teams to ensure a seamless guest experience
- Acting as a friendly, professional, and approachable point of contact for guests
Who We’re Looking For
- A positive, energetic, and service-driven individual
- Confident interacting with international guests in a professional manner
- Comfortable working in an active, outdoor role in winter conditions
- A proactive mindset with the ability to think on your feet
- Strong teamwork and communication skills
- A valid driver’s license and confidence driving in winter conditions preferred
- Previous hospitality or customer service experience is an advantage
What We Can Offer You
- Competitive hourly rate
- Subsidized staff accommodation
- Staff benefits and local discounts
- A variety of shift patterns across the season
- Social events and team activities
- Opportunity for contract extension or return seasons
- Visa support available for suitable candidates
Ready for the Season of a Lifetime?
If you enjoy being active, working with people, and creating great guest experiences, we’d love to hear from you