Technical Support Specialist

As the Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our employees. As a Technical Support Specialist, you will be responsible for ensuring timely resolution of technical issues. This role serves as a frontline point of contact for our identity and security tools, including Okta,  SentinelOne, and Zscaler. Your technical expertise, problem-solving skills, passion for technology, and excellent customer service skills will be essential in this role. The ideal candidate must be disciplined in documenting and tracking all the issues they work on in a ticketing system.