Job Description
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS
At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.
Chemours is seeking a CER (Customer Excellence Representative) to join our team. This position will be available at our Seoul, Korea location.
*This position is a 1.5 year contract role.*
The Chemours CER (Customer Excellence Representative) delivers outstanding customer service by managing orders, inquiries, and issue resolution. This role collaborates closely with Sales team, Supply Chain and other function to ensure a seamless customer experience and drive continuous improvement.
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The responsibilities of the position include, but are not limited to, the following:
Perform customer order fulfillment services with SOX compliance, internal and external compliances.
Manage the end-to-end Order-to-Cash process, including:
Onboard New Customers
Process stock transport order and customer orders using SAP R3 ERP system
Monitor orders through delivery and update sales team and customers
Customs declaration
Billing
Payment collection: Support sales team for payment collection
Customer training for portal order placement
Rebate/Commission handling
Credit/Debit handling
Customer complaint handling (including return order handling)
The following is required for this role:
Bachelor’s degree
2+ years of relevant work experience (Customer service or Supply chain)
Prior knowledge and experience in SAP
Good understanding of the trading business model and sufficient international trade knowledge
Customer-centric mindset with high-level customer care/focus experience
Strong interpersonal and communication skills to link different departments and deliver the result
Teamwork, collaboration, and ability to interact at all levels of the organization and solve problemsGood English skills including speaking and writing
The following is preferred for this role:
Experience in a customer service role within the chemical or manufacturing industry
Good commercial acumen knowledge (International Trade, Import & Export shipment process & documentation, Customs & Tax)
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
Learn more about Chemours and our culture by visiting Chemours.com/careers.
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.
Candidates must be able to perform all duties listed with or without accommodation
Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.