Job Description
Executive Assistant
Are you looking for a place where you can bring your executive-level administrative support?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As an Executive Assistant on the Mr. Appliance team, a typical day for you will include:
Provide administrative support to the President, Vice President, and Executive Leadership Team, including calendar management, travel coordination, expense reporting, and meeting support.
Serve as a primary point of contact for franchise owners, corporate team members, and key stakeholders.
Support Franchise Business Coaches (FBCs) and franchise owners with administrative and operational needs.
Maintain franchise records and data within FranConnect.
Manage customer escalations, ensuring timely documentation, communication, and resolution.
Prepare and maintain legal, compliance, renewal, and amendment documentation.
Coordinate brand events, training weeks, conferences, and Reunion activities.
Manage office operations, supplies, phone systems, and other day-to-day administrative functions.
Handle confidential information with professionalism, discretion, and sound judgment.
Bring your skills and be inspired to achieve success.
(Required qualifications)
Experience: 2+ years of experience as an Administrative Assistant, Executive Assistant, or similar support role. Strong proficiency with Microsoft Office applications.
Skills:
Exceptional organizational, planning, and time management skills.
Self-motivated and energetic self-starter.
Positive, professional attitude.
Technology savvy and adaptable.
Strong written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Demonstrated professionalism, discretion, and confidentiality.
Strong interpersonal skills with the ability to build relationships across all levels of the organization.
Education: High School Diploma or GED required. Associate's Degree preferred.
Schedule / in-office requirements:
Hybrid working model; Tuesday/Thursday in office, Monday/Friday from home.
Our office location: 1010 N University Parks Drive, Waco, TX
Bring your goals and be enabled to reach them.
Competitive Pay: Commensurate with experience
Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
MRA Mr Appliance