Administrator - Investor Services

Purpose of the Job

The Investor Services Administrator/Officer must understand all aspects of the investor services processes related to each type of fund structure as serviced by Ocorian. 

To provide professional administration support to a varied portfolio of clients for which Ocorian provides services and to comply with the business' Policies and Procedures at all times. 

Main Responsibilities

• Deal closely with the CDD investor onboarding team to ensure investors are properly onboarded
• Ensure that input on all investors data is on Efront / Paxus
• Maintain shareholder register and investor files
• To operate the monthly and quarterly (or any other defined frequency) distributions process for a large growing portfolio 
• To prepare client deliverables in line with deadlines of the portfolio of clients in accordance with the agreed calendar defined for each client 
• Ensure overall quality of client deliverables
• Liaise with Accounting teams to ensure completion of the relevant process for capital calls, distribution, etc
• Ensure investor has provided all information required for FATCA / CRS classification in accordance with the guidelines. Liaise with the FATCA Team and the investors accordingly
• Process subscriptions, redemptions, transfers and switches and liaise with the client / investors
• Ensure proper transaction monitoring is done as and when there are any capital activity
• Prepare investor statements and distribution to investors
• Be up-to-date on the deadline for the investor reporting and assist in the investor reporting obligation
• Ensure that Ocorian policy and procedures are adhered to 
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team 
• Become acquainted with the local regulatory and legal environment (Companies Act, Securities Act etc.) and constitutive documents of clients (LPA, constitution etc.) 
• To take responsibility for being the immediate point of contact in investor relationships on matters relevant to you 
• Escalating any issues/risks arising promptly to the Manager where appropriate 
• Carry out any function/activity required by the Management team or Directors from time to time 
• Protect the confidentiality, integrity and availability of all information on Ocorian, its clients and employees at all times to safeguard the professional reputation of Ocorian, its employees and its clients 
• Accurate time recording in accordance with Ocorian Policies & Procedures 
• Comply with all information security policies, procedures and guidelines in place at Ocorian to ensure information security.

#LI-EM1
#LI-Hybrid

• Educated to A level or equivalent;
• Holder of University degree in Business Administration / Finance or related field 
• Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels 
• Flexibility, energy and enthusiasm 
•  Ability to work under pressure and meet deadlines 
• A solution driven attitude to problems 
• Ability to work using own initiative and make decisions within corporate policies 
• Good organisational skills and the ability to work methodically and accurately 
• Team spirited 
• Ability to coach junior officers 
• Positive attitude.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.