Responsibilities & Key Deliverables

Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues.
Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
Support sales return management and effective inventory quality control.
Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI).
Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness.
Drive reduction of internal rejections, rework, and scrap related to spares.
Support supplier quality management and contribute towards achieving VPPM targets.
Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities.
Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards.

Preferred Industries

Automotive Industry

Education Qualification

Diploma in Engineering; Bachelor of Engineering

General Experience

Must have more than 8 years of experience in Quality for Manufacturing/ Engineering Industry (Preferably, Automobile Industry)

Critical Experience

Knowledge of Complex warehousing process.
SAP/WM/EWM QM & MM Module.
Six sigma Green/Black belt.
Certified lead/internal audit for IMS.
Understanding of engineering drawings.
Basic understanding of automobile/tractor parts.
Hands on experience on measuring instruments e.g. Vernier Calliper, Micrometre, weighing balance.
Domain expertise of core quality tools PPAP, APQP, FMEA, SPC & MSA.
Good English writing skills.
Proficiency in MS office.
Data analysis and reporting skills
Leadership, communication, and cross‑functional coordination

System Generated Core Skills

Auditing

Leadership Skills

Communication Skills

Deputy Manager- Supplier Quality

Job Description