Technical Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• 2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections systems.
• Proficient in English, communication and interpersonal skills; Ability to lead customer escalations and communicate effectively to both internal and external customers.
• Knowledge of KLA OMD Division product optical, mechanical and system software and Networking administration is helpful.
• Proven ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide clear and comprehensive solutions.
• Multiple interpersonal and communication skills preferred.
• Strong presentation skills.
• Proficient with all Windows Office suite applications such as Excel, PowerPoint.
• Require ability to resolve difficult customer situations and facilitate solutions agreeable to multiple parties.
• Can utilize AI on data/log analytic could be a plus

Minimum Qualifications

Master's Level Degree and 2 years related work experience; Bachelor's Level Degree and related work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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