Job Description
POSITION: VIP Assistant
DEPARTMENT: Ticket Operations
REPORTS TO: Front of House Manager
FLSA STATUS: Non-exempt, hourly
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
Ensuring smooth operation of VIP activations, such as early entries, VIP lounges, and other tour auxiliary activities. Greeting and assisting guests, checking tickets and maintaining a safe and enjoyable environment. Distributing credentials and merchandise. Troubleshooting ticketing issues.
Essential Duties and Responsibilities
- Enthusiastically greet guests and provide event and venue information.
- Escort guests to their VIP areas, frequently when the venue is busy.
- Ensure VIP package integrity is withheld, and general admission guests are not using activations.
- Proactively approach guests that may have a question, difficulty, or complaint.
- Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
- Set up and tear down VIP activations.
- Remain calm and direct guests to the designated area of safety in the event of an emergency.
- Remain calm in the presence of artists and touring personnel.
- Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
- Other duties and unexpected needs as assigned by tour and venue management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Must be 18 years of age or older.
- High School degree or equivalent is required.
Skills and Abilities
- Strong customer service skills.
- Experience in handling conflict in a friendly and effective manner.
- Ability to read and understand English.
- Effective communication skills.
- Ability to follow directions and effectively perform the work.
COMPENSATION
Competitive wages, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Van Andel Arena, Devos Performance Hall, Devos Place, Acrisure Amphitheater, Amway Stadium.
- Must be able to stand and walk for long periods at a time.
- Must be able to work outdoors.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.