Job Description
Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.
JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high-quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions.
The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions.
This role plays a critical part in differentiating the business through service offerings that build long-term customer relationships and repeat business.
Key Responsibilities
1. Service Execution (Primary Responsibility)
- Perform all service work, including:
- Screen repair and custom screen builds
- Window repair and glazing
- Glass and acrylic cutting
- Blade sharpening (mower blades, knives, tools) and
- Stihl power equipment repair and assembly services.
- Diagnose customer issues and determine appropriate repair solutions.
- Ensure all work is completed to a high standard with strong attention to detail.
- Manage complex or custom jobs independently.
- Maintain consistent service standards for all projects
- Ensure all services are performed accurately, safely, and efficiently.
2. Process, Workflow & Ticket Management
- Implement a structured intake, tracking, and completion system for all service orders.
- Ensure all service jobs are properly:
- Quoted and approved
- Logged (POS or ticket system)
- Completed within expected timelines and
- Properly entered in software system.
- Monitor open orders and ensure no backlog or missed deadlines.
- Improve workflow efficiency and turnaround times.
3. Vendor & Material Management
- Manage ordering and inventory of service-related materials:
- Screen mesh, frames, splines
- Glass sheets, glazing materials and
- Replacement parts and hardware.
- Work with vendors for specialty materials and repair support.
- Ensure cost control and margin optimization on service jobs.
4. Equipment & Safety Management
- Ensure all service equipment is properly maintained, including:
- Glass cutters, saws, and workstations
- Screen rolling tools and frames and
- Sharpening equipment.
- Enforce strict safety standards and protocols.
- Train team on safe tool operation and handling of materials like glass and sharp equipment.
5. Other Responsibilities
- Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.
- Other reasonable duties as requested.
JC Licht is proud to be an equal opportunity employer and a Substance-Free Workplace
- Hourly Wage: $23-25/hr
- Averaging approximately 40-45 hours per week
- Main schedule will be Monday-Friday. Occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved.
Preferred Experience
- 2–5+ years of retail, hardware, or service-based operations experience
- Previous experience in:
- Screen repair, glass, window, or light construction trades (preferred)
- Equipment repair or technical services (strong plus)
- Prior leadership or supervisory experience a plus
Skills & Competencies
- Strong mechanical aptitude and hands-on problem-solving ability
- Ability to diagnose and execute repairs across multiple service types
- Excellent organizational and workflow management skills
- Customer-focused with strong communication abilities
- Ability to train and develop technical skillsets in others
- Strong attention to detail and quality control
- Ability to work efficiently and independently with strong time management skills
- Appropriate judgment on when to ask for support and when to make decisions independently
- Strong communication and follow up skills, displaying a sense of ownership
Physical Requirements
- Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 pounds
- Comfortable working with tools, machinery, and glass materials
- Standing for extended periods and performing hands-on physical work
- Ability and comfort in driving utility van throughout city, as needed