Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Director of Sales, ANZ leads a high-performance enterprise sales team across Australia and New Zealand. This is a strategically important, mature yet competitive region, with a concentration of large enterprise and regulated industry customers.
You will be responsible for owning the regional go-to-market strategy, driving large enterprise SaaS revenue, expanding key strategic accounts, and strengthening Sprinklr’s position as a category leader across ANZ.
This role requires a balance of new logo acquisition, enterprise expansion, and executive-level engagement, with a strong focus on industries such as financial services, telecommunications, retail, and public sector.
Why Join
Lead Sprinklr’s growth in a high-value, enterprise-dense market with strong expansion potential
Own and shape ANZ strategy with direct visibility to APAC leadership
Sell a market-leading CXM platform trusted by global enterprise brands
Partner with a well-established regional ecosystem across marketing, consulting, and alliances
Build and elevate a high-calibre enterprise sales team in a competitive SaaS landscape
What You Will Do
Own and deliver the ANZ regional revenue target, with clear accountability for new business and expansion
Develop and execute a focused ANZ go-to-market strategy, prioritising key industries and enterprise accounts
Lead, coach, and develop a team of enterprise account executives to consistently exceed quota
Drive strategic account planning across top-tier ANZ customers, expanding footprint and multi-product adoption
Be deeply involved in complex, high-value deals, engaging at C-suite level and navigating procurement-heavy environments
Establish strong relationships with key regional stakeholders including partners, advisors, and industry networks
Drive operational excellence using MEDDPICC, disciplined pipeline management, and accurate forecasting
Partner cross-functionally with solutions consulting, customer success, marketing, and global account teams
Navigate ANZ-specific requirements including compliance, data residency considerations, and procurement frameworks
Represent Sprinklr in the ANZ market through industry events, executive forums, and thought leadership
Who You Are
Proven enterprise sales leader with success in the ANZ market, ideally within high-growth SaaS environments
Strong understanding of ANZ enterprise landscape, including major accounts and buying behaviours
Experience closing complex, multi-million dollar SaaS deals with long sales cycles and multiple stakeholders
Demonstrated ability to lead and scale high-performing enterprise sales teams
Strong track record in both new logo acquisition and account expansion within existing enterprise customers
Skilled in executive engagement, able to build credibility with CIO, CMO, and CX leaders
Deep understanding of key ANZ verticals such as financial services, telecom, retail, and government
Hands-on leader who leads from the front in deals and customer engagement
Comfortable operating in a highly competitive vendor landscape with strong local and global players
Willingness to travel across Australia and New Zealand as required
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.