Lead Writer- Peoria, IL

Key Job Responsibilities

1.  Manage Department Projects and Support Department Goals
   o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.
   • Review and approve new project setup.
   • Assign due dates based on project criteria.
   • Review projects weekly to ensure team meets deadlines.
   o Oversee Department Goals to completion.
   • Support team goal completion. Utilize Asana and Instagantt.
   • Review team goals to identify potential walls or bottle necks.
   o Assign new projects based on project forecast.
   • Use system tools to forecast next assignments for writers.
2. Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
   o Analyze engineering and field data for new machines and machine updates.
   • Analyze Bills of Materials and Engineering Change Notices.
   • Correct materials based on field notifications.
   • Analyze engineering evaluations for new features.
   • Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.
   o Manage new illustrations through approved vendors. Create illustrations as required.
   • Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
   • Use Adobe Photoshop and Illustrator to create and modify illustrations.
   o Manage multiple projects through Asana / Instagantt.
   • Manage tasks and deadlines and keep up to date project status.
   • Collaborate with the team to ensure projects stay on task.
   o Maintain and improve Standard Operating Procedures (SOP) for all manual types.
3. Manage and resolve Technical Service Inquiries from the field and internally
   o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).
   • Research and resolve content issues to completion.
   • Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
   • Manage multiple TSIs to completion.
   o Manage Parts Change Requests (PCR) from the field or Parts Technical team.
   • Research and resolve content issues using data analysis tools and parts technical team.
   • Correct errors in source material and collaborate with Distribution team as required.
4. Maintain Internal and External Procedures and Standards
   o Support Workflow Management and Standard Operating Procedures (SOP) for the department.
   • Create, revise, maintain workflows for department responsibilities.
   • Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
   • Manage multiple TSIs to completion.
   o Review and improve workflow management with external departments.
   • Manage writer / engineering relationships through meeting reviews.
   • Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.
5. Participate in Continuous Improvement
   o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
   o Support department goals and initiatives.
   o Other tasks as required by management.

Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.
Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer
Travel: up to 10% domestic travel and up to 5% international travel required.