Cloud Managed Services (CMS) Delivery Manager

Company description Publicis Re:Sources is the backbone of Publicis Groupe, the world’s largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to the 114,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe’s long-term growth strategy — taking even the smallest ideas into big concepts and beyond. In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world’s largest Communications company. With 2023 net revenues of over 16 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy. The parent company is present in over 100+ countries on 5 continents, with over 114,000 employees. The Publicis Re:Sources Guiding Principles define who we are and what we stand for. They reflect the mindset and behaviors that shape how we work, how we support one another, and how we drive progress together. People First, Driving Success Together Problem Solving Mindset Respect Each Other Partner and Collaborate as One Team Commit to Quality and Standards Innovate and Embrace the Future Visa sponsorship is not available for this role including H1B, OPT EAD etc. Overview At Publicis Groupe, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, pursue next-generation innovation, and migrate workloads to the cloud. To continue this transformation, we’re seeking an experienced Delivery Manager. A Cloud Managed Services (CMS) Delivery Manager is a leader. They are someone with commitment, determination, and passion for what they do. They must have the ability to mentor their team through the guiding principles of ReSources IT; Accountability, Excellence, Integrity, Openness, Respect and Trust. This role is a Global role which requires you to meet during different time zones, navigate conflicting schedules, and occasionally be flexible on work hours. This role requires a results driven individual, one who will meet business critical timelines, be able to deliver agreed upon solutions, and lead a technical team through the entire project. From initial discovery calls, managing contract execution, project implementation, transitioning the project to support, and finally renewing contracts. This person will often meet with customers, management, and occasionally C-Level clients to deliver cloud solutions to meet critical business needs. Responsibilities Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure. A high level of communication skills both written and verbal Execute Intra Company Agreements (ICA) contracts. Manage agency expectations for project delivery. Prepare, deliver, and discuss a quarterly service review with clients. Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution. Work closely with the Finance team to obtain and track financial approvals for cloud spend. Qualifications Bachelor's degree in Computer Science, Information Systems, or a closely related field A solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferred Project Management Experience, PMI certification a plus. Minimum 10 years of IT-related experience Minimum 5 years IT management experience Experience managing IT-specific projects. Working experience with ITIL best practices Experience managing an IT operations/support team preferred Experience managing an IT budget preferred IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred Experience writing technical documentation Working experience in negotiating and maintaining SLA/SLM structure Working experience analyzing and reviewing SLAs Additional information All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an ""at-will"" relations. #LI-DS1

Bachelor's degree in Computer Science, Information Systems, or a closely related field A solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferred Project Management Experience, PMI certification a plus. Minimum 10 years of IT-related experience Minimum 5 years IT management experience Experience managing IT-specific projects. Working experience with ITIL best practices Experience managing an IT operations/support team preferred Experience managing an IT budget preferred IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred Experience writing technical documentation Working experience in negotiating and maintaining SLA/SLM structure Working experience analyzing and reviewing SLAs

Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure. A high level of communication skills both written and verbal Execute Intra Company Agreements (ICA) contracts. Manage agency expectations for project delivery. Prepare, deliver, and discuss a quarterly service review with clients. Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution. Work closely with the Finance team to obtain and track financial approvals for cloud spend.