General Manager - Resort

POSITION SUMMARY: The General Manager is responsible for overseeing the entire operations of the Fun Mountain facility. This position will be responsible for managing both Food and Beverage operations as well as all games, bowling and guest attractions.  

ESSENTIAL FUNCTIONS:  

• Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates  

• Hold regular meetings with leadership to promote coordination, growth and communication  

• Continually evaluate existing offerings and develop new activities and services in order to exceed guests’ expectations  

• Handling complaints, and oversee the service recovery procedures 

• Provide leadership and direction to management and hourly associates  

• Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines  

• Ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations  

• Oversee purchasing in accordance with the budget outline and as required by company policy 

• Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals 

• Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc  

• Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control 

• Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety 

• Ensure that local and state applicable health and safety procedures and regulations are followed and maintained 

• Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget  

• Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting, etc 

• ALL OTHER DUTIES AS ASSIGNED 

EXPERIENCE/QUALIFICATIONS:  

• Minimum Degree Required:   ​High School Diploma or Equivalent​  

• Preferred Degree:  ​Bachelor's Degree​ in Business Management Hospitality Management 

• Certificate(s) or License(s): Manager food handler and beverage service certifications (will provide if needed)  

• Years of experience:   

1) At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired 

2) At least 5 years of Food and Beverage experience is preferred. (or multi-unit operation experience preferred) 

3) At least 5 years of hospitality management experience preferred 

KNOWLEDGE, SKILLS, AND ABILITY:  

• Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems 

• Guest and Personal Service -The knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction 

• Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces, etc 

• Language - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of guests or employees of organization 

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment 

• Teamwork - Skilled at building a cohesive team relationship and facilitating goal accomplishment 

• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message 

• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently 

• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions 

TRAVEL REQUIREMENTS:  

• N/A 

PHYSICAL REQUIREMENTS:  

  Additional Physical Requirements  

• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds