Back to jobs
Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.
Caesars Rewards Lead Representative - Full Time (Harrah's LV)
Las Vegas, NV, United StatesPosted 1 weeks ago
remote
Job Description
This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available, as well as any special targeted player events.
Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.
- Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.
- Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.
- Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.
- Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.
- Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.
- Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies.
Must be at least 21 years of age and able to obtain a NV Gaming license.
- Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
- Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
- Strong understanding of the Caesars Rewards program, including the ability to analyze customer tracking data
ADDITIONAL REQUIREMENTS
Strong interpersonal, communication, team-building, and problem-solving skills.
- Outgoing, energetic, and maintains a positive attitude toward the job and company.
- Enjoys engaging with guests and actively seeks service opportunities.
- Capable of making sound comping decisions.
- Proficient in computer use
- Fluent in reading, writing, speaking, and understanding English.
- Works well with others and contributes to a team-oriented environment.
- Maintains a professional, well-groomed appearance.