Cloud Application Production Support

Overview:

This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.

What will you do?

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s
• Direct Responsibilities: As a team member of WM APS, you will have to: Escalate timely to the divisional lead on possible risks, escalation matters and management issues; Adhere to Service Level objective target for the incidents and requests; Review and create application Support knowledge articles; You will be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays); Participate and support bank’s DR/Live play activities; Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes.
• Contributing Responsibilities: Risk Mitigation – By enforcing production readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk; Customer Confidence – High availability services and transparent communication to develop the relationship with Wealth Management Business; Operational Efficiency – Automation, continuous improvement initiatives and clear knowledge transfer lower mean time to detect (MTTD) and mean time to resolve (MTTR), delivering cost savings; Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business.

What are we looking for?

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, Travis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• ITIL Practices
• Master’s degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands-on experience Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Certified Kubernetes Application Developer (CKAD)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)
• English - expert
• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills
• High level of persistence, can-do attitude & pro-activeness
• Willingness to continually update and enhance skills