Outreach Pharmacy Specialist

Title: Outreach Pharmacy Specialist I

Durations: 6+ Months (Possible extension)

Location: Chattanooga, TN

Responsibilities:

· The Outreach Pharmacy Specialist is responsible for outbound calling to members, providers and pharmacies in an effort to improve HEDIS metrics.

· The Pharmacy Specialists will be responsible for calling members with gaps for Medication Adherence to improve HEDIS.

· Other types of outbound calls to members, providers, and pharmacies may be assigned. This position may include updating, maintaining and monitoring pharmacy information distributed to external and internal customers.

· This includes pharmacy information and pharmacy tools placed on the company web site and the processes involved to have information placed on the company web site.

· Customer Service skills apply, friendly and professional demeanor. Job Duties: o Conduct outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.

· Encourage and motivate members to become compliant by refilling their prescriptions and/or coordinating the needed appointments with provider offices.

· Receive provider and member pharmacy problems/complaints and escalate to appropriate management staff.

· Document all pertinent data, complete daily tracking, reporting/activity as requested in Care Communication Management System (CCMS).

· Perform data analysis as assigned.

· Maintain proper workflow while meeting departmental goals for timeliness.

· Fax and/or mail provider and member communications as directed.

· Respond to inquiries from providers, members, family, and internal staff.

· Participate in meetings/committees as requested.

· Organize and prioritize multiple tasks and deadlines; work under moderate/minimal supervision. Responsible for timely review of updates to drug information and drugs lists.

· Complete various projects thoroughly, accurately and timely as assigned by management. Implement processes involved in communication distribution to members and providers.

· Lend clerical support to other departmental members as requested.

· Other duties as directed by management to accomplish department goals.

Job Qualifications:

· Education o High School diploma or equivalent.

· Experience o Minimum 2 years of experience in a retail pharmacy and strong clinical drug therapy knowledge.

· Call Center experience preferred.

· Knowledge in pharmacy/medical terms.

Skills/Certifications:

· National Certification as pharmacy technician (PTCB) required. Interpersonal/organizational/technical skills required.

· Technical proficiency in PC-based software programs (Word, Excel, Outlook, other internal systems). Written and oral TELEPHONIC communication skills are required.

· Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team.

· Must be able to handle multiple tasks simultaneously, work independently and as part of a team. Knowledge of hypertension treatment and diabetes treatment preferred.

If you are not interested in looking at new opportunities at this time I fully understand. I would in that case be appreciative of any referrals you could provide from your network of friends and colleagues in the industry. We do offer a referral bonus that I’d be happy to extend to you if they turn out to be a great fit for my client.

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Kind Regards

Sumit Agarwal

732-902-2125