IT Technical Support Intern

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Network Operations Center

Job Description

• Step into a fast-paced environment where you can actively participate in and experience how a dynamic and supportive Network Operation Center team operates.

• Act as the initial point of contact for technical requests, creating a positive customer experience for users from various cultural backgrounds.

• Passionately apply problem-solving skills to detect, triage, categorize, and swiftly recover network incidents.

• Learn advanced technologies and best practices behind real-time monitoring for customer telecommunication systems and apply them on the spot.

• Leverage AI tools to enhance processes, automate workflows, and meet operational goals.

• Challenge yourself to establish clear, confident communication with end customers via telephone and email across diverse cultural backgrounds.

• Share a fresh perspective to enhance team relationships, optimize processes, and boost overall efficiency.

Basic Requirements

• Currently pursuing or recently graduated with a degree/major in Information Technology, Telecommunication, Computer Engineering, Computer Science, Network Communication, Cybersecurity, or a related technical program.

• A minimum CGPA of 3.0 and above is preferred.

• Availability for a 5 to 6-month internship is highly preferred.

• Fluent in English with strong written and verbal communication skills.

• Keen to learn with a high level of curiosity, resourcefulness, and a self-starter attitude.

• Strong multitasking skills with the ability to ask analytical, high-quality questions.

• Collaborative spirit who genuinely loves working in a team environment.

#LI-MK2

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.