Asset Recovery Specialist

Asset Recovery Specialist

Overview

The primary responsibility of the Asset Recovery Specialist is to ensure prompt return of Industrial Scientific Assets. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers to ensure prompt return of Industrial Scientific's assets

• Review and analyze customer accounts to ensure contract billing and customer assets are in sync

• Construct invoicing requests for unreturned assets, working with Accounting Department as needed

• Document customer information from phone calls/emails

• Track unresolved asset cases and provide updated information regarding contact with the customer

• Provide quality telephone and email support with a high degree of customer service and timeliness

• Must be able to approach all customer-related situations in a professional and courteous manner with an emphasis on customer satisfaction and retention.

• Maintain monthly reports documenting Industrial Scientific’s assets that are due for return

QUALIFICATIONS REQUIRED:

• Associate degree or equivalent work experience in accounting or related field

• Knowledge of or experience with customer service management systems and tools

• Proficiency with Microsoft Office products

• Excellent verbal and written communication skills along with pleasant demeanor

• Strong attention to detail, flexibility, and the ability to work independently as well as within a team setting

QUALIFICATIONS PREFERRED:

• Experience with Salesforce CRM

• Customer support representative experience

• Account management or sales support experience

• Working knowledge of Industrial Scientific products or gas detection equipment

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.