Sr Director Revenue Recovery
Job Description
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
Our Core Values
- People First, Last Always
- All for One & One for All
- Your Responsibility Extends Beyond Your Job Description
- Developing You Makes Us Better
- Don’t Accept Complacency – The Status Quo Isn’t Good Enough
Position Overview
The Senior Director, Revenue Recovery is responsible for leading enterprise-wide strategies to optimize cash recovery, reduce revenue leakage, and improve financial performance across the revenue cycle. This role provides executive leadership over denial management, accounts receivable (A/R) follow-up, underpayment recovery, and retrospective revenue opportunities.
This leader drives large-scale process improvements, aligns cross-functional teams, and leverages data-driven insights to enhance recovery performance while ensuring compliance and operational efficiency. The role requires approximately 10% onsite travel to support key client and leadership engagements.
Key Responsibilities
- Lead enterprise revenue recovery strategy across denials management, A/R follow-up, appeals, and underpayment resolution
- Develop and execute initiatives to reduce write-offs, improve overturn rates, and accelerate cash collections
- Identify and recover revenue from previously written-off or underpaid claims through targeted audits and recovery efforts
- Establish and monitor key KPIs including A/R aging, denial rates, recovery yield, and cash acceleration metrics
- Drive root cause analysis across denial trends and implement enterprise-wide prevention strategies
- Partner closely with Coding, Clinical, Billing, Compliance, and Payer Strategy teams to reduce revenue leakage and improve claim accuracy
- Oversee escalation management for complex payer disputes, high-value accounts, and systemic recovery barriers
- Lead standardization of workflows, policies, and recovery strategies across multiple clients or regions
- Provide executive reporting and insights to senior leadership, including financial impact, trends, and optimization opportunities
- Build and develop high-performing recovery and A/R teams, fostering accountability and continuous improvement
Qualifications
- Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, or related field)
- 10+ years of progressive leadership experience in revenue cycle, with deep expertise in A/R, denials, and revenue recovery
- Proven success in improving cash collections, denial overturn rates, and revenue recovery outcomes
- Strong knowledge of payer strategies, reimbursement methodologies, and regulatory requirements
- Experience leading large-scale, multi-site or multi-client revenue cycle operations
- Demonstrated ability to use analytics and reporting to drive operational and financial performance improvements
- Executive-level communication and stakeholder management skills
Travel Requirements
- Approximately 10% onsite travel for client engagement, leadership alignment, and strategic initiatives
This position pays between: 111,800- 167,700
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.