Patient Services Specialist Lead

Job Description

Harborview Medical Center - Admitting has an outstanding opportunity to hire a Patient Services Specialist Lead.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday, Tuesday, Friday, Saturday, Sunday

• Variable Shift

POSITION HIGHLIGHTS

• Provides leadership, training, and workflow support to Patient Services Specialist staff in a fast-paced healthcare environment

• Supports patient flow, front desk operations, and delivers exceptional customer service to patients and families

• Coordinates patient registration, insurance verification, referrals, and communication with care teams to support seamless patient care

PRIMARY JOB RESPONSIBILITIES

• Provide leadership, training, and workflow support to Patient Services Specialists staff

• Assign, monitor, and audit work while communicating feedback to leadership

• Support patient registration, admissions, discharge, and front desk operations

• Obtain and verify demographic, insurance, and financial information

• Ensure completion of required consents, financial agreements, and patient documentation

• Coordinate patient care, referrals, medical records, and interpreter services

• Schedule appointments, triage incoming calls, and support patient flow activities

• Maintain accurate patient information in the Epic electronic medical record system

• Performs PSS 2 duties and takes on additional responsibilities in the Supervisor’s absence

REQUIREMENTS

• High school graduation or equivalent

• Three years of Patient Support Service experience

• Equivalent education/experience may substitute for stated requirements

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$24.12 hourly

Pay Range Maximum:

$34.52 hourly

Other Compensation:

Weekend Differential: $2.00 per hour

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Alternate Work Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

WFSE HMC

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.