Help Desk Support Service Specialist Intermediate

Job Summary   Galapagos Federal Systems LLC is seeking a motivated and highly qualified professional to join our team as a Help Desk Support Service Specialist (Intermediate). This position offers the opportunity to collaborate with a diverse and skilled workforce dedicated to mission success in a dynamic environment.   In this role, you will provide Tier II technical support for desktops, servers, mainframe applications, and associated hardware, resolving issues escalated from Tier I support. You will be responsible for diagnosing and troubleshooting complex technical problems, ensuring timely resolution, and maintaining high...