Job Description
Revolutionize User Success as our next Technical Writer (AI & Information Experience)!
Are you ready to bridge the gap between human understanding and machine intelligence while making a tangible impact on global industries? Trimble is looking for a creative Technical Writer to design and develop the next generation of integrated product learning solutions and AI-driven assistants, ensuring our digital construction customers thrive in a data-driven world.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.
What Makes This Role Great:
In this role, you will be at the forefront of developing next-generation integrated product learning solutions, directly influencing the effectiveness of AI-driven product assistants and shaping the future of how construction professionals interact with cutting-edge technology. You will have the creative freedom to experiment with multi-format delivery, from video and graphics to in-product UI, while acting as a strategic leader for our Information Experience team.
Key Exciting Responsibilities
Design and develop modular, user-centered information experiences using DITA/XML standards to optimize content for search and AI-driven automated pipelines.
Spearhead the creation of personable and technically accurate content across multiple formats, including online help, in-product guides, and video tutorials.
Refine content for conversational interfaces and RAG-based chatbots by implementing semantic tagging and maintaining technical accuracy.
Partner with Engineering, UX, and Product teams to leverage AI tools and streamline content production while advocating for the end-user experience.
Lead information architecture upgrades and mentor team members on emerging content strategy standards.
Essential Skills & Experience
Bachelor’s degree in Technical Writing, English, or a related field with 5+ years of professional technical communication experience.
Proven expertise in building organized, modular content (DITA, XML, or Markdown) for automated systems and AI ingestion.
Skilled at interpreting complex technical information and presenting it effectively to diverse user personas.
Highly proactive collaborator capable of managing stakeholders and meeting deadlines in a fast-paced Agile environment.
Deep understanding of information architecture design and user-centered learning requirements.
Bonus Points For:
Experience in the construction, accounting software, or project management industries.
Proficiency with semantically rich content models that support LLM performance.
Skills in creating high-quality video learning content.
Background in Agile software development and lean design principles.
Logistics:
Location: Mexicali, Mexico - In Office
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Technical Writer, Information Architect, DITA, XML, Content Strategy, AI Content, SaaS, Construction Technology, Technical Documentation, User Experience
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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