Business Operations Specialist - Fairview Pharmacy Services

Provide project management, operations support and coordination with pharmacy stakeholders to ensure optimal results.  Deliver project and financial analysis, evaluations, and recommendations.  Responsible for vendor and customer relationships as assigned.    

Job Expectations:   

• Analyze, review, develop and recommend strategies and processes related to assigned projects.
  • Oversee the preparation and analysis of financial data and operation reports. 
  • Provide recommendations and lead the decision-making process regarding the assigned project 
  • Ensure compliance with relevant laws, rules & regulations  
  • Provide proper evaluation to ensure optimal operations.  
  • In conjunction with the appropriate stakeholders, identify, plan, and implement process improvement initiatives to ensure optimal operations  
  • Ensure customer, payor, and staff concerns or complaints are handled promptly and properly. 

• Assist in managing projects through entire life cycle:  initiation, planning, execution, and closure.
• Interface with cross-functional areas impacted by the project including stakeholders, business and IT resources, distributors, and vendors 
  • Communicate and implement best practice 
  • Coordinate to increase consistency across the system 
  • Assist with training including program content, targeted programs, staff development and other areas as assigned 

• Produce effective dashboards and other key materials including timelines, procedures, and reports
• Ensure ongoing measurement and auditing as appropriate  

Organization Expectations, as applicable:  

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.  

  • Partners with patient care giver in care/decision making. 

  • Communicates in a respective manner. 

  • Ensures a safe, secure environment. 

  • Individualizes plan of care to meet patient needs. 

  • Modifies clinical interventions based on population served. 

  • Provides patient education based on as assessment of learning needs of patient/care giver. 

• Fulfills all organizational requirements. 

  • Completes all required learning relevant to the role. 

  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards. 

• Fosters a culture of improvement, efficiency, and innovative thinking. 

• Performs other duties as assigned.  

Minimum Qualifications to Fulfill Job Responsibilities:   

Required Education 

• Baccalaureate degree in business or healthcare related field or equivalent combination of education and related experience.   

Required Experience 

• 5 years progressive pharmacy experience 

Preferred Experience 

• Previous budgeting, financial and/or department management experience 

• Proven project management experience