Loyalty Specialist

NOW HIRING Specialist, Loyalty

Harbour Air is growing its loyalty ecosystem, and we’re looking for a Specialist, Loyalty to help bring it to life.

With the recent launch of Harbour Air Club and an evolving suite of loyalty products, this role plays a key part in shaping how we reward, recognize, and retain our guests. You'll help turn strategy into action, working cross-functionally to build, improve, and deliver loyalty programs that strengthen our value proposition and keep Harbour Air the airline of choice. 

If you're passionate about delivering incredible customer experience, enjoy building programs from the ground up, and thrive in collaborative environments, this role offers a real opportunity to make a visible impact on a growing program.

About the Role

Reporting to the Head of Digital & Customer Experience (D&CX), the Specialist, Loyalty owns the development and execution of Harbour Air’s loyalty strategy, including

• The Harbour Air Loyalty Program (Harbour Air Club)
• Loyalty products such asFlight Passes
• Specific partnerships and initiatives that enhance the overall guest experience

You’ll work closely with Marketing, Operations, and other teams to ensure loyalty initiatives are aligned with broader business goals and consistently delivered.

WORK HOURS: Office hours  

LOCATION: Vancouver 

TERM: Full Time Regular

DEPARTMENT: Commercial

Responsibilities and Expectations

• Loyalty Strategy

• Partner with senior leadership to help develop and refine Harbour Air’s loyalty strategy
• Lead the end‑to‑end execution of the loyalty strategy, turning plans into operational reality
• Develop, maintain, and document loyalty policies and procedures
• Manage the rollout of loyalty initiatives across internal teams
• Monitor industry trends and bring forward recommendations to evolve the program

• Loyalty Program

• Own the policies and procedures for the day‑to‑day operation of the loyalty program
• Collaborate cross‑functionally on promotions, offers, and communications
• Identify, evaluate, and execute loyalty partnerships that enhance member value
• Own and develop regular reporting to track program performance and insights

• Loyalty Products

• Strategy development for loyalty‑related products
• Manage the build and launch of new or enhanced loyalty products
• Develop and own processes, policies, and guest experience regarding loyalty products

• Collaborative Initiatives and Projects

• Collaborate with Operations, Marketing, and other teams to ensure alignment across initiatives
• Represent the Digital & Customer Experience team in cross‑functional working groups
• Lead and manage projects and initiatives as required

• Other duties as assigned

Qualifications/Assets

IDEAL EXPERIENCE 

• A minimum of 5years’ combined experience in customer experience or loyalty.
• Strong Microsoft Office skills (Word, Outlook, Excel, Teams, etc.) and ability/willingness to learn new software programs.
• Understanding and familiarity with loyalty programs is highly desirable.
• Understanding of travel industry, aviation is desirable.

EDUCATION 

• Undergraduate degree in tourism, business, economics, or similar.

CRITICAL CAPABILITIES

Project Leadership

• Proven project leadership skills from having led the build and launch of projects and programs. 

Communication

• Excellent written communication, including the ability to develop policies and procedures for teams across the organization to reference.
• Confident oral communication with both internal and external stakeholders.

Analytics and Reporting

• Ability to analyze data and turn into actionable insights.
• Cross functional development of insightful reporting for program, initiatives, etc.

Time Management

• Superior time management skills, including managing multiple competing priorities simultaneously, individually and for the team.

ABOUT HARBOUR AIR 

Harbour Air is North America's largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the world's first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com

DEADLINE: JUNE 30, 2026

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we’ll work with you to meet your accessibility needs.