Room Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW:

The Room Attendant is responsible for ensuring and maintaining the highest level of cleanliness and presentation in our Guest rooms, Villas and Residences. 

RATE OF PAY full-time, hourly position at $21.00/hr.

ESSENTIAL FUNCTIONS (not limited to)

• Always comply with Timbers Company standards and regulations to encourage safe and efficient hotel operations. 
• Practice safe work habits to ensure safety for guests, fellow associates, and self. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. 
• Maintains Guestrooms, Villas, Homes of Distinction and Buildings to ensure a safe and clean experience for owners, guests, associates and vendors. 
• Approach all encounters with guests and associates in a friendly, service-oriented manner. 
• Complete daily assignment checklists and submit them to supervisor. 
• Sets up cleaning caddies with supplies and prepares linen bags. Maintains transportation vans and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning process. 
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping caddies and transportation van set-up. 
• Thoroughly clean and restock the required number of units per shift. 
• Removes all trash and dirty linen from Guestrooms, Villas and Homes of Distinction. 
• Strips bed of all linens and remakes with fresh linens. 
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows). 
• Cleans and wipes windows, doors, walls, closets, baseboards, fixtures, vents, ceiling fans and kitchen appliances in units per shift. 
• Washes shower walls and tubs, cleans toilets and stall walls. 
• Replaces towels, soaps and all bathroom amenities, ensures adequate supply for arriving guests. 
• Vacuums and steams all hard floor areas, vacuums carpeted areas and attends to stains. 
• Dusts and polishes all furniture in living room, dining room and patios, including fixtures, and wall hangings. 
• Vacuums rooms, public areas, and hallways. 
• Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecure or unsafe situation for the safety of guests and employees. 
• Checks lights and remotes to ensure all are in working order. 
• Handle items for lost and found according to resort standards. 
• At the end of the shift, turn in all the keys in the key box and assignment sheets to the Housekeeping Office. 
• Perform other tasks/jobs as assigned by the supervisor or manager.

What are we looking for?

POSITION REQUIREMENTS

Education:       High school diploma or equivalent preferred. 

Experience:     Residences / Villas / Resort or related is preferred 

Preferred:        Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES  

• Must be able to convey information and ideas clearly. 
• Must be able to communicate effectively with guests and associates. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Works well in stressful, high-pressure situations – fast paced environment. 
• Must maintain composure and objectivity under pressure. 
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests. 
• Being able to work as a team is critical and available to work independently is essential as well.
• Must have excellent organizational and time management skills.
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

• Position requires you to be able to stand, walk, kneel, bend, twist and stoop for prolonged periods of time. 
• Lifting requirements up to 40 lbs. 
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform deep cleaning tasks.
• Ability to push and/or pull equipment weighing up to 100 lbs.
• Must be able to work in a fast-paced environment.
• Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$21.00

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$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.