Stakeholder Engagement Coordinator

Job Summary 

The Stakeholder Engagement Team provides strategic, proactive, project-level engagement with internal and external partners in support of high-impact Generation initiatives. In this role, you will be responsible for creating and executing strategic communication and engagement plans for Generation projects and creating project talking points, ensuring statewide consistency in our message. Additionally, you will be responsible for engaging with internal and external stakeholders, including impacted landowners and neighbors, with a focus on putting the customer at the center of all we do, both internally and externally. This position requires a good writer and storyteller with the ability to quickly process information and produce relevant and engaging content for both internal and external audiences in a cross-functional environment, in support of the company’s capital investment efforts.

Major Job Responsibilities 

• Create and execute communication and engagement plans for high-impact Generation projects, focused on impacted landowners and communities.  

• Develop project-level talking points on high-impact Generation projects for internal stakeholders at varying levels within the organization. 

• Collaborate with internal partners to create talking points for project overviews, include associated large Transmission and Distribution projects, and support these statewide as needed.  

• Create clear, compelling communications that translate technical details into messages internal and external customers can understand. 

• Monitor project milestones and coordinate collateral development and delivery, ensuring timely, accurate information reaches stakeholders.  

• Develop and maintain strong working relationships with internal partners including but not limited to Project Managers and other technical experts within the Generation workspace, Corporate Affairs, and Region External Affairs. 

• Respond to customer inquiries and concerns from the project inbox and phone number, maintaining a positive, service-oriented approach. 

• Track engagement activities in various systems for accountability and reporting. 

• Execute additional specific strategic engagement plans for the Generation Organization as needed. 

• Support storm duty, including after-hours and weekends, which may include supporting Storm Center communication. 

Job Requirements 

Education:

• Bachelor’s degree in Communications, Public Relations, Engineering, or a related field preferred 

Experience: 

• Experience in stakeholder engagement, communications, or project coordination (utility and/or Generation experience) preferred. 

• Experience in a customer-facing role responsible for customer service and conflict resolution preferred.  

Knowledge, Skills, and Abilities: 

• Strong understanding of customer expectations for communications about large project work. 

• Exceptional written and verbal communication; ability to tailor messages to diverse internal and external audiences. 

• Ability to analyze, interpret, and translate technical information for non-technical audiences. 

• Ability to build and maintain strong relationships with internal partners to support project goals and organizational objectives 

• Experienced in developing and delivering presentations for internal teams and leadership. 

• Project coordination and management of content and collateral across multiple workstreams. 

• Proficient in Microsoft 365 applications (PowerPoint, Word, Excel, Teams). 

• Effective at planning, organizing, and prioritizing in a collaborative environment. 

• Capable of multitasking and implementing multiple outreach strategies at once with limited supervision. 

• Demonstrates a service-oriented attitude; anticipates and responds promptly to stakeholder and customer needs. 

• Strong attention to detail and time management skills.  

• Committed to fostering an inclusive work environment for all employees  

• Willingness and ability to travel for field visits and after-hours community meetings. 

  
Behavioral Attributes   

• Role model of Our Values including Safety First 

• Possesses a positive, customer-first attitude  

• Collaborative team player with strong interpersonal skills  

• High level of intellectual curiosity and proactive in learning 

• Self-starter with a strong sense of ownership 

• Highly motivated with a demonstrated sense of urgency and reliable follow-through