Intake Coordinator/Enrollment Specialist

JOB SUMMARY:
The Intake Coordinator/Enrollment Specialist identifies and directly coordinates, provides contacts, refers or otherwise arranges for individuals to receive services as needed, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma-informed care lens as defined by the agency.

 

Required Competencies/Skills:
1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important.

2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.

 

QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:
1. High school diploma or equivalent.
2. At least one (1) year’s paid or volunteer experience in a social service program.
3. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up.
4. Experience in understanding cultural differences and is sensitive to the implications of culture for service delivery.
5. Fluent in English and Spanish (read, write, and speak) desirable.
6. State of Texas vehicle operator’s license and proof of liability insurance.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
2. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

 

TIMES WORK WILL BE PERFORMED:
The agency’s hours of operation are extended and non-traditional, and may vary based on office location and/or stakeholder requirements. Employees are asked to work the schedule that is best suited to the achievement of deliverables and stakeholder requirements based on the agency’s posted business hours, or as required by stakeholder and contractual requirements. Employees who work in an exempt position are paid on a salaried basis and are not entitled to overtime pay. The amount of salary is intended to compensate the employee for all hours worked to perform the required job.