Senior Library Assistant

We are currently seeking a full-time, on-site Senior Library Assistant in our Library. This position serves as the evening and weekend shift lead, ensuring smooth front-line operations and high-quality service for students, faculty, staff, and community patrons. The pay for this position is $15.75/hr.

 

Primary Responsibilities:

• Performs as shift lead for evenings and weekends, acting as responsible employee for issues with staffing, customer service, and building problems.
• Leads front line service in a timely, accurate, and effective manner to PFW students, faculty, staff, and residents of Indiana, providing circulation assistance, and demonstrating a courteous, professional attitude to all patrons.
• Processes ingoing and outgoing materials requested through the Purdue fulfillment network and InterLibrary Loan on evenings and weekends, and functions as back-up for the Document Delivery Services Department.
• Handles patron complaints and concerns, and communicates existing policy and procedures to internal and external patrons.
• Leads opening and closing procedures.
• Provides functional supervision of student employees through training, deployment to specific service points, review of activities for accuracy and correctness, and allocation of tasks.
• Aids in the physical movement of materials in the building, such as shelving and shifting materials.
• Answers the Library phone and IM chat, providing mid-level reference assistance, directional information, scheduling, and referrals.
• Instructs patrons in use of microform reader/printers, computers, printers, and other equipment, and troubleshoots basic mechanical problems.
• Other duties as assigned.

 

Required Qualifications:

• High School Diploma/GED
• 2 yrs. exp required in computer skills, high level of customer service, and interpersonal and organizational skills.
• Maintain reliable attendance and report to work on time, and adapt to a work schedule dictated by the university academic calendar.
• Knowledge and effective use of computer applications and equipment.
• Effective written and oral communication, including communicating technical information to non-technical people.
• Active listening, and ability to interpret information, then quickly analyze and solve problems.
• Exceptional customer service, self-motivation, time management, and task prioritization.
• Work as a team member and foster a cooperative work environment.
• Ability to quickly adapt to a changing environment.
• Ability to assist in physical movement of materials in the building.
• Schedule: Sunday-Thursday, Noon-9pm.

 

Preferred Qualifications:

• Library Science or Library and Information Science coursework, certificate, or degree.
• Library circulation and/or reference experience, and work in an academic library or employment in an academic setting.
• Familiarity with and knowledge of library databases, basic search theory, the Library of Congress Classification system, library circulation policies, and electronic library resources.
• Experience with library management systems such as ILLiad, OCLC, Ex Libris's Alma and Primo.