Customer Solutions Specialist - B2B

The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers.  The Customer Support Specialist is responsible for ensuring our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures. Work Location: 5161 W. Polk Street Phoenix, AZ 85043 Primary Accountabilities: Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed. Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews. Ensure that any issue is resolved quickly or gets escalated to the appropriate level. Identify process and procedure improvements necessary to increase efficiency and the customer experience. Identify opportunity to enhance year over year revenue growth and customer retention. Communicate the “voice of the customer” internally and externally through participation in day-to-day issues. Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers. Responsible to ensure compliance to our customer contractual obligations. Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.  Qualifications: Bachelor’s degree or three years of related experience; or equivalent combination of education and experience. 3+ years’ experience in B2B Customer Support, Sales, or Business Development Experience in a aerospace, manufacturing, or similar regulated industry preferred. Six Sigma, Lean Manufacturing, or CapEx experience preferred.