HelpLine Technical Support Analyst - IS&T

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all. We are seeking a Technical Support Analyst to join our team. The IS&T HelpLine provides technical support to Apple’s employees, contractors, and vendors worldwide, 24 hours a day, 365 days a year. Our support encompasses a wide range of products and services, from hardware and software to Apple’s advanced information technology infrastructure, including data and voice networks, individual Mac or iOS devices, and everything in between. This dynamic and demanding internal help desk environment requires exceptional technical expertise and strong collaboration skills. If you are passionate about working in an innovative environment and thrive in a collaborative setting, this position is an excellent opportunity for you. We are committed to empowering employees to reach their full potential.