Director, Client Strategy Insights
Job Description
Job Description
What is the opportunity?
Join an exciting new team within Next Best Action & Personalization where you’ll lead a new function dedicated to leveraging data to drive Personal Banking’s client strategy. The role of Director, Client Strategy Insights & Analytics will build and lead a high-performing team to leverage business acumen and data analysis to support client-centric decision making across the organization. This role combines strategic leadership, technical expertise, and people management to deliver insights that are a key enabler to Personal Banking’s Vision 2030. The team will be responsible for partnering with teams across PB to define the core metrics and targets for PB’s priority client groups, and analyzing the data to support prioritization decisions across lines of businesses and partner functions. This role will collaborate with key stakeholders across Finance, Value Office, Client Data Management, Distribution, Operations and the various business units.
This role will be with 3 to 4 days in the office.
What will you do?
Establish and lead a cross-functional team focused on the effectiveness of Client Strategy in Personal Banking.
Coordinate and champion scalable data assets, dashboards, and other visualization tools to support Personal Banking strategic decisions on where to play and how to win.
Partner with stakeholders (e.g., Finance, Client Data Management, Product, Marketing, Value Office) to define KPIs and deliver actionable insights.
Drive thought leadership around the use and maturity of predictive analytics to anticipate client trends and opportunities.
Hire and lead a team of analysts, fostering growth through mentorship, talent development, and inclusive leadership.
Communicate complex insights to senior leadership, influencing strategic direction with data-driven narratives.
What do you need to succeed?
Must have:
8+ years in analytics/data leadership roles, with expertise in finance, market share or client insights.
Proven experience building and managing high-performing analytics teams.
Proficiency in data tools (e.g., SQL, Python/R, Power BI, Tableau, Excel) and statistical methodologies.
Strong business acumen, with ability to translate data into strategic recommendations.
Exceptional communication skills to bridge technical and non-technical stakeholders.
Demonstrated leadership in fostering innovation and driving organizational change.
Nice to have:
Experience in financial services or banking, particularly in client lifecycle management.
Familiarity with AI/ML applications for client personalization.
Knowledge of RBC’s client ecosystems and data architecture.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Business Acumen, Business Cases, Client Strategy, Cross-Functional Collaboration, Customer Lifecycle Management, Executive Presenting, KPI Design, Microsoft Excel, Microsoft Power Business Intelligence (BI), People Leadership, Predictive Analytics, Python (Programming Language), Stakeholder Management, Strategic Insights, Structured Query Language (SQL), Tableau (Software)Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.