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Job Description
- Lead the operations team, delivering on agreed SLA outcomes and leveraging data insights for business decisions.
- Establish delivery excellence and robust Business Continuity Planning (BCP) plans.
- Drive key projects with tight timelines in partnership with cross-functional teams.
- Partner with Engineering teams on automation projects, fostering collaboration for internal consults and process ownership.
- Own performance delivery for front-line review teams, drive proactive actions, and provide robust Root Cause Analysis (RCAs) for performance misses.