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Job Description
About the Role:
The Sales Operations Coordinator supports the sales organization and will report to the sales operations manager.
Essential Duties & Responsibilities:
Creates salesforce opportunities as directed
Update Salesforce Opportunities as needed
Update pricing on ASRs as needed
Create iConnect quotes as needed
Creates Disconnect Leads and manages them as directed
Create and generate salesforce reports and other reports in Excel as needed
Help resolve customer and order issues by working with customers, other teams and team members
Enter ASR data as needed into Salesforce
Engage UOC for updating customer orders, including using appropriate acceptance, jeopardy, or errors as needed
Other job duties as necessary
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience:
Proficient in Microsoft Excel and Microsoft Word
Have 3 - 5 years experience in a telecom role is a plus
Working knowledge of Sales Force is a plus
Working knowledge of Neustar UOC is a plus
Excellent verbal, presentation, and written communication skills
Strong work ethic is expected
Demonstrates accountability to personal work product
Must be a team player and a solution provider
Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting, standing, and walking.
Lifting of objects up to 25 pounds, bending, and stooping
Keyboarding, typing.
Ability to read effectively from a computer screen, sampling device and/or a paper copy.
Working Conditions:
Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
Ability to travel 10% of the year if needed
Ability to work flexible hours including evenings, holidays, and weekends occasionally
