Job Description
Your responsibilities:
Serve as the primary point of contact between our Application Operations team and key users;
Receive and manage written incidents and service requests;
Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes;
Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners;
Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;
Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;
Support colleagues and clients across all divisions, both nationally and internationally;
Your skills:
Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience);
First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles;
Basic understanding of SAP CRM, S/4HANA, or ERP systems;
Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations;
Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies;
Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;
Strong communication skills and a customer-oriented approach;
Ability to work independently as well as collaboratively in cross-functional teams;
Fluent in business English; German is a plus.