Customer Process Specialist

R10094053 Customer Process Specialist (Open)

Location:

Allentown, PA - Snowdrift Rd - Management - East Region

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


Airgas is Hiring for a Customer Process Specialist in Allentown, PA !

We are looking for you !

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

Recruiter: Neelam Patel  / [email protected]  /  913.343.5762

The Customer Process Specialist (CPS) provides support services for all phases of the Airgas customers’ experience.  The CSP promotes long-term customer relationships and provides superior customer service by placing more focus on the elements impacting a positive customer experience which will have a favorable impact on Division/Region profitability. 

Key Responsibilities:

• Dispute Investigation: Research account history, contract notes, and pricing data to identify the root cause of customer disputes.

• Account Correction & Prevention: Analyze the entire customer account to identify all related issues; correct billing errors, misapplied payments, overpayments, and late charges in SAP to prevent issues from recurring.

• Billing Block Management: Review and resolve orders on billing blocks, including Letter of Undertaking (LOU) billings and Purchase Order (PO) blocks, to ensure timely release.

• Cylinder Reconciliations: Conduct specialized research to resolve customer cylinder asset and balance discrepancies.

• Financial Tracking: Prepare and process credit memos, process customer payments resulting from dispute resolutions, and assist with expired blanket POs.

• Collections: Manage cash collection activities for Tier 1 and Tier 2 accounts.

• Process Improvement: Track and report recurring dispute trends to help improve field and back-office operations.

• Collaboration & Documentation: Maintain detailed logs of communications and partner closely with internal collections, sales, and field branch teams.

• Other duties and responsibilities such as ad hoc reporting as may be assigned.

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Are you a MATCH?

Required Qualifications

• High School Diploma or GED.

• Minimum one year of experience in an operations, customer service, or manufacturing-related administrative role.

• Strong written and verbal communication skills; ability to listen effectively, clarify information, and collaborate across teams.

• Proven ability to build effective relationships with all organizational levels and work both independently and collaboratively.

• Strong attention to detail.

• Excellent analytical and creative problem-solving skills, with the ability to make independent decisions and identify when to escalate issues.

• Proficiency in Google Suite and Microsoft Office (Word, Excel), with demonstrated experience using SAP financial applications.

• Exceptional organization and time management skills, capable of handling multiple demands and competing priorities.

• Ability to handle difficult situations with diplomacy and professionalism.

Preferred Qualifications

• Experience in the bulk/gas industry.

• Working knowledge of SAP or other ERP systems.

• Familiarity with the packaged gas distribution business, specifically cylinder processing and maintenance operations.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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